Refund policy
1. Refund Conditions
We only offer refunds under the following circumstances:
Severe Damage: If your item is severely damaged during transit, please contact us within 15 days of receiving the item and provide relevant photos or videos as evidence.
Not as Described: If the item you received significantly differs from the website description, please contact us within 15 days of receiving the item and provide relevant photos or videos as evidence.
2. Refund Application Process
If you meet the above refund conditions, please follow these steps to apply for a refund:
Contact Customer Service: Within 15 days of receiving the item, contact our customer service via email or online chat to submit your refund request.
Provide Evidence: Provide your order number, receipt date, and photos or videos that prove the item is severely damaged or not as described.
Application Review: We will review your refund request and evidence within 3-5 business days.
Process Refund: If your refund request is approved, we will process the refund through the original payment method. The refund amount will be returned to your account within 7-10 business days.
3. Important Notes
Refund requests must be submitted within 15 days of receiving the item. Late requests will not be accepted.
We do not offer returns. Refunds are only provided if the refund conditions are met.
Refund requests due to personal reasons (e.g., dislike, wrong choice) will not be accepted.
4. Customer Service Contact
If you need to apply for a refund or have any questions, please contact us:
Email: z8892758@163.com
Thank you for your understanding and cooperation!
We only offer refunds under the following circumstances:
Severe Damage: If your item is severely damaged during transit, please contact us within 15 days of receiving the item and provide relevant photos or videos as evidence.
Not as Described: If the item you received significantly differs from the website description, please contact us within 15 days of receiving the item and provide relevant photos or videos as evidence.
2. Refund Application Process
If you meet the above refund conditions, please follow these steps to apply for a refund:
Contact Customer Service: Within 15 days of receiving the item, contact our customer service via email or online chat to submit your refund request.
Provide Evidence: Provide your order number, receipt date, and photos or videos that prove the item is severely damaged or not as described.
Application Review: We will review your refund request and evidence within 3-5 business days.
Process Refund: If your refund request is approved, we will process the refund through the original payment method. The refund amount will be returned to your account within 7-10 business days.
3. Important Notes
Refund requests must be submitted within 15 days of receiving the item. Late requests will not be accepted.
We do not offer returns. Refunds are only provided if the refund conditions are met.
Refund requests due to personal reasons (e.g., dislike, wrong choice) will not be accepted.
4. Customer Service Contact
If you need to apply for a refund or have any questions, please contact us:
Email: z8892758@163.com
Thank you for your understanding and cooperation!